Thank you for supporting our product. 

1. Try a Wi-Fi network or cellular hotspot with a stronger signal.

2. To update the system version, go to Settings > System > About > System update.

- The device will reboot during this time.

- There may be a 2 - 3 minute system delay after the update and reboot.

3. To update the remote control version, go to Settings > Remotes & Accessories > Nebula Remote > Remote Update.

- If you are unable to receive the above update, please retry.

- If after retrying you are still unable to receive the update, you will need to provide your SN (Serial Number).

4. To view the SN, go to Settings > System > About > Status > Serial Number.

5. If the above solutions do not resolve your issue, please contact Nebula Customer Support at support@seenebula.com for further assistance.

If the above solutions cannot solve your issue, please contact Nebula Customer Support at service@soundcore.com  for further assistance.