<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: #ffffff;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">1. Download nebula play
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: #ffffff;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">2. Go to Tips-&gt;Log Report page
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: #ffffff;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">3. Turn on Collect Log switch
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: #ffffff;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">4. Restart the device
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: #ffffff;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">5. After reproducing the problem, click Upload, wait for the upload to succeed, then please inform customer support with your serial number and  provide us with the exact time when the problem occurred (To view the SN, go to Settings/System/About/Status and check the Serial Number.）
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: #ffffff;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><img style="margin-left: 0px;margin-top: 0px;" src="https://salesforce-knowledge.s3.us-west-2.amazonaws.com/knowledge/ka0e20000004sD7AAI/images/image_1768468673034_6ea30f22c0e9b.jpeg" width="235" height="879"></img>
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: #ffffff;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">If you still have any questions, please contact Nebula customer support at Support@seenebula.com for further assistance. 
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: #ffffff;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><img style="margin-left: 0px;margin-top: 0px;" src="https://salesforce-knowledge.s3.us-west-2.amazonaws.com/knowledge/ka0e20000004sD7AAI/images/image_1768468673048_bff1ec13b3f63.png" width="461" height="2048"></img>
 
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: #ffffff;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">If you still have any questions, please contact Nebula customer support at Support@seenebula.com for further assistance.

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