1. Download nebula play

2. Go to Tips->Log Report page

3. Turn on Collect Log switch

4. Restart the device

5. After reproducing the problem, click Upload, wait for the upload to succeed, then please inform customer support with your serial number and  provide us with the exact time when the problem occurred (To view the SN, go to Settings/System/About/Status and check the Serial Number.）

If you still have any questions, please contact Nebula customer support at Support@seenebula.com for further assistance. 

If you still have any questions, please contact Nebula customer support at Support@seenebula.com for further assistance.