How to Locate the Serial Number on Nebula Products?
For product quality control and tracking purposes, Nebula support staff may ask you to provide the serial number (SN) of your product. You can normally find the serial number in the software of the product. Please refer to the following chart for the serial number location of all Nebula products.
Product Category
SN Location
Example
Mars 3
Software:
Settings > Device preferences > About > Status > Serial number
Device: On a silver sticker on the bottom of the projector
Capsule 3 Laser
Software:
For ATV，Settings > Device preferences > About > Status > Serial number For GTV，Settings > System > About > Status > Serial Number. Package: On a silver sticker on the outer package in forms of D2426XXXXX
Package:
On a silver sticker on the outer package in forms of D2426XXXXX
Cosmos Laser Series
Software: access Projector Settings from the top panel of your projector or press the Source button on the remote, then go to About > Projector Info > Serial Number.
Device: On a silver sticker on the bottom of the projector
4K Dongle
Software: go to Settings > Device Preferences > About > Status> Serial Number;
Device: on the back of the dongle.
Capsule / Capsule Max / Astro / Apollo
Software: Settings > General > About > SN
Package:
On a silver sticker on the outer package in forms of Package:
On a silver sticker on the outer package in forms of D4111XXXXX/D2423XXXXX/D2400XXXXX/D2410XXXXX
Capsule II
Software:
Settings > Device preferences > About > Status > Serial number
Package:
On a silver sticker on the outer package in forms of D2421XXXXX
Cosmos Series
Software: Settings > Device preferences > About > Status > Serial number
Device: On a silver sticker on the bottom of the projector
Solar / Vega Series
Software: Settings > Device preferences > About > Status > Serial number
Device: On a silver sticker on the bottom of the projector
Mars /Mars II/ Mars II Pro
Software: Settings > General > About > SN
Device: On a silver sticker on the bottom of the projector
Prizm Series
Device: On a silver sticker on the bottom of the projector
Soundbar
Device: On a silver sticker on the bottom of the soundbar
If you have additional questions, please contact us for further assistance.
How to Locate the Serial Number on Nebula Products?
