Thank you for supporting our product. We are aware of the black screen issue when using Netflix and have already reported the problem to Netflix for resolution. We kindly ask for your patience while we work with them to address this matter.

In the meantime, if you encounter a black screen, please wait for approximately 30 seconds—the display should recover automatically. We apologize for any inconvenience this may cause and appreciate your understanding.

For further updates, please stay tuned to our announcements. If you need additional assistance, feel free to contact our customer support team.