Why can't I get a proper visual display when I play a Prime Video movie through voice search, and there is sound but no picture?
Thank you for supporting our product. We are aware of the issue affecting audio playback on Prime Video and have reported it to Prime Video for resolution. We appreciate your patience and encourage you to stay tuned for further updates.
In the meantime, if you encounter audio problems while watching a video, a temporary workaround is to press play, then pause for about 5–10 seconds before resuming playback. This should help restore normal audio.
We apologize for any inconvenience this may have caused. If you need additional assistance, please contact our customer support team.
