Thank you for your support of our products.
Technical Solution:
Using a TOF (Time of Flight) focusing scheme, the distance between the machine and the wall is measured through TOF, and the position of the focusing motor is calculated. Compared to the previous Camera focusing, its characteristic is: non-perceptible focusing.
Malfunction 1: Blurry focus immediately after startup.
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Please use the remote control to perform auto-focus once.
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If the image is still blurry after auto-focusing, press and hold the Focus button. When the shortcut panel appears, press OK to enter Manual Focus mode.
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On the manual focus screen, try pressing the Left or Right directional buttons to adjust the image until it is clear.
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If the issue persists, please perform a factory reset and try again.
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If the focus remains unclear, the device may have a hardware failure.
Malfunction 2: The screen becomes blurry after watching a video for a while.
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Ensure the device is connected to the internet. (Once connected, the device will update the time, allowing it to recognize the interval between the last shutdown and the current startup, ensuring the correct thermal defocus compensation coefficient is used.)
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Ensure the device is kept away from heat sources and that the intake and exhaust vents on both sides are unobstructed.
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Perform an auto-focus operation to confirm if the screen is clear.
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If it still cannot focus clearly, the device may have a hardware malfunction.
We apologize for any inconvenience this may cause.
If the above solutions cannot solve your issue, please contact Nebula Customer Support at support@seenebula.com for further assistance.
