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What Should I Do if My Nebula Capsule or Astro is Unable to be Fully Charged?

If your Capsule or Astro is unable to be fully charged, please try these steps:

 
  • Completely drain the battery first.
  • Try using another QC 3.0 charger and cable.
  • Select Settings > General > About > Recovery to start the system recovery process and then try to recharge it again.

 

If this issue persists, please contact us for further assistance. Please make sure to mention that you have tried the listed steps so that our agents do not ask you to repeat these steps.

 

 


 
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