Q1. When Auto Obstacle Avoidance and Screen Fit do not fail, no pattern image appears, and only Keystone Correction is performed.

A: Thank you for supporting our product. We have enhanced both the software and hardware to increase the sensitivity of Screen Fit and Auto Obstacle Avoidance, helping you achieve the best possible projection experience. However, factors such as ambient lighting, the color of your wall or screen, and objects within the projection area can all impact the performance of these features.

If Screen Fit does not work as expected, please try the following steps:

• Adjust the angle or position of your projector for optimal alignment.

• Remove any objects from the projection area, especially those that are similar in color to the projection wall or screen.

By following these suggestions, you can help ensure accurate screen fitting and effective obstacle avoidance for improved projection results.

For further assistance, please consult your user manual or contact our customer support team.

Q2. After powering off and turning on the device without moving it, Keystone Correction is still triggered.

A: Thank you for supporting our product. To deliver the best possible projection experience, your projector automatically performs Keystone Correction, Screen Fit, and recalls smart features each time it powers on. These adjustments are made based on your projector's current placement, ambient lighting, and the condition of your wall or screen.

Upon startup, the device will scan its surroundings and execute automatic Keystone Correction. For optimal results, please make sure the projection area is clear—avoid placing objects or having people move within the projection area during the startup process.

Following these steps allows the projector to accurately calibrate and provide you with a seamless viewing experience.

If you need further assistance, please consult the user manual or contact our customer support team.

Q3. Why does Spatial Adaptation perform poorly on an ambient light rejecting (ALR) screen, and cannot fit all four edges?

A: Thank you for supporting our product. The accuracy of Screen Fit and Auto Obstacle Avoidance depends on the contrast between your projection screen and surrounding objects. If objects in the projection area are extremely bright, or if your screen has low reflectivity (such as with ALR screens), the system may have trouble detecting the edges accurately, resulting in less effective screen fitting.

For best results, try the following:

• Position the projector so that it is aligned as directly and straight onto the screen as possible.

• Ensure that overly bright objects are not present in the projection area.

Making these adjustments can help improve the accuracy of Screen Fit and Auto Obstacle Avoidance.

If you need further assistance, please consult your user manual or contact our customer support team.

Q4. Poor screen fit or failure notification after triggering Spatial Adaptation.

A: Thank you for supporting our product. The effectiveness of Screen Fit and Auto Obstacle Avoidance depends on the reflective differences between your projection screen and surrounding objects. If there are extremely bright objects in the projection area, or if your screen has very low reflectivity (such as with ALR screens), the system may have trouble accurately detecting the edges, resulting in poor screen fit.

To improve accuracy, please check for any strong light sources near the projection area. Turn off these lights or ensure they are not shining directly onto the projector before trying Screen Fit again.

If you continue to experience issues, please refer to your user manual or contact our customer support team for further assistance.

Q5:The screen is designed as a quadrilateral, however, when attempting a three-sided entry, the screen is not detected.

A: Thank you for supporting our product. The accuracy of edge detection can be affected by noticeable wrinkles in the screen, a very narrow screen frame, or a complex background that closely matches the color of the screen. These conditions may interfere with the projector's ability to accurately recognize screen boundaries.

To improve edge detection, please try the following steps:

• Flatten the screen to remove any visible wrinkles.

• Ensure the screen frame is clearly defined and not too narrow.

• Clear the background of any objects or clutter, especially those similar in color to the screen itself.

Taking these actions will help reduce interference and enhance the projector's performance when identifying the edges of your screen.

If you need further assistance, please refer to the user manual or contact our customer support team.

Q6:Why does the device trigger intelligent functions such as space adaptation, Keystone Correction, and on-screen obstacle avoidance after standby wake-up or restart, even when it hasn't been visibly moved?

A: Thank you for supporting our product. To provide the best possible projection experience in real time, your projector automatically performs smart functions such as Keystone Correction, Screen Fit, and Spatial Recall. These adjustments are based on factors like the projector’s positioning, ambient light levels, and the current wall or screen environment each time you power on the device.

Upon startup, the projector will automatically assess its surroundings and perform Keystone Correction for optimal image alignment. For the most accurate results, please ensure that the projection area remains clear and free from movement or obstructions by objects or people during the startup process.

If you have further questions, please consult the user manual or contact our customer support team.

Q7:How can I fix incorrect projection screen fit?
A: Thank you for supporting our product. The accuracy of the projector's Screen Fit function depends on several key factors:

• The aspect ratio of your screen

• Whether the projection area completely covers the screen

• Whether the calibration pattern is fully displayed on the screen during adjustment

• The screen size should be at least one-third larger than the projection area

If you experience issues with screen fit, please ensure all of the above conditions are met. If any of these factors are not satisfied, you can manually adjust the screen alignment using the Move & Zoom function.

For further guidance, please refer to the user manual or contact our customer support team.