Thank you for supporting our product. We apologize for any inconvenience this may have caused. To help restore smooth playback, please try the following steps:

• Turn off the MEMC feature:
  Go to your projector’s settings and disable the MEMC (Motion Estimation and Motion Compensation) function.

• Contact customer support if the issue persists:
  If the problem continues, please provide the video file and its source to our customer service team. Playback issues may sometimes be related to video sources or decoding compatibility. Our technicians will review your case and work with you to find a solution.

For additional help, feel free to consult your user manual or get in touch with our support team.