If your Nebula projector running Android TV system (like Capsule II, Cosmos, Cosmos Max, Solar, Solar Portable or Vega Portable) is unable to connect to the Nebula connect App, please try the following steps:

1. Uninstall the Nebula Connect app.

2. Keep the firmware of your Nebula projector up to date by going to Settings > Device Preferences > About > System Update.

3. Go to Bluetooth settings on your phone and clear the pairing record with "Nebula-xxxxxx".

4. Restart your phone; try a different phone if possible.

5. Reinstall the Nebula Connect app and connect to it again.

6. Reset your Nebula by going to setting > device preferences > reset and try connecting to it again.

If this issue persists, please contact us for further assistance. Please make sure to mention that you have tried the listed steps so that our agents do not ask you to repeat these steps.