If the power adapter or charging cable of Capsule II has a problem, or there is a software issue, the projector might be unable to power on.
 

To resolve this issue, please try the following steps:
 

<ul><li style="list-style-type: disc;">Try a different PD charger and USB-C cable to verify if the Capsule II is able to power on.</li><li style="list-style-type: disc;">If no alternative charger and cable are available, try using the included ones with your other USB-C device to confirm if it will charge properly. </li><li style="list-style-type: disc;">When you turn on the projector, please try to press and hold the power button for 10 seconds to verify if the issue can be resolved.</li></ul>
 

If this issue persists, please contact us for further assistance. Please make sure to mention that you have tried the listed steps so that our agents do not ask you to repeat these steps.

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