Your portable cinema journey begins here.
Dear Nebula X1 Pro Backer,
Thank you for being part of the Nebula X1 Pro journey! Your trust and support mean everything to us. As a product manager who has been closely following every piece of feedback from our Kickstarter community (1,697+ comments and counting!) and Facebook group, I want to personally welcome you and address the questions we've been hearing most.
X1 Pro isn't just a projector—it's your ticket to a portable cinema experience that breaks free from the limitations of traditional setups. Whether you're setting up an outdoor movie night, hosting a backyard sports party, or creating an immersive gaming space, X1 Pro is designed to deliver theater-grade visuals and sound wherever you go.
What Makes X1 Pro Special
Core Specifications and Features
• Wireless Dolby Atmos 7.1.4: Experience powerful, room-filling immersion with 400W Wireless Dolby Atmos 7.1.4 audio that places you at the center of every scene for truly cinematic sound.
• Ultra-Bright 4K Triple Laser: Enjoy exceptional clarity with 3,500 ANSI lumens, 1.07 billion colors, and a True 4K Triple Laser Engine, certified by ISF, TÜV, and Dolby Vision for outstanding picture performance.
• Deep Blacks & Cinematic Contrast: A 5,000:1 native and 56,000:1 dynamic contrast ratio reveal rich detail, delivering deep blacks, precise shadows, and true cinematic depth—even in dark scenes.
• Perfect Sound from Any Seat: FlexWave technology lets you drag your sweet spot to any position, ensuring optimal directional audio and consistent sound quality wherever you sit.
• All-in-One Mobile Theater: A complete setup combining a 4K projector, wireless 7.1.4 system, and dual microphones. Built-in wheels and a telescopic handle make it effortlessly portable.
• Effortless Instant Setup: Features like autofocus, keystone, screen fit, obstacle avoidance, zoom, a 25° micro gimbal, and ambient / wall color adaptation work together to deliver a perfect, instant cinematic view.
Step 2: Positioning and Adjustment (2 minutes)
Basic Positioning:
• Place the projector in front of your wall or screen.
• Ensure a stable, level surface.
• Remove the lens cover.
Auto-Calibration:
1. Point the projector at your wall or screen.
2. Wait 3 - 5 seconds for auto-focus to kick in.
3. Image automatically adjusts for keystone correction.
4. Done! No manual tweaking needed.
Optional Save This Location:
• Settings → Spatial Adaptation → Save Current Position.
• Name it (e.g., "Living Room")
• Next time: Auto-recalls settings in <5 seconds
Video Guide: Spatial Adaptation Tutorial
Step 3: Start Watching
Built-In Apps (No casting needed):
• Netflix, YouTube, Disney+, and Prime Video are pre-installed
• Open any app → Sign in → Start watching
Cast from Phone / Tablet:
• iOS Screen Mirroring (2 min)
• Android Casting (2 min)
Step 4: Upgrade to Immersive Surround Sound
Quick Setup (5 minutes):
1. Deploy Front Speakers
￮ Press the Front Surround Speakers Deploy Button on the projector
￮ Speakers automatically extend from both sides
2. Position Rear Speakers
￮ Remove rear speakers (L and R) from the projector station
￮ Place 2 - 3 meters behind your seating position
￮ Left speaker (L) to your left, Right speaker (R) to your right
3. Auto-Pairing
￮ Speakers automatically connect to X1 Pro (5 - 10 seconds)
￮ LED indicators: Flashing White → Solid white = Connected
4. Select Audio Mode
￮ Go to: Settings → Sound → Speakers
￮ Choose your mode: 7.1.4 Discrete (recommended) or 5.1.2 or 2.1
￮ Enable FlexWave™ for automatic spatial optimization
5. Done! The system auto-calibrates for optimal surround sound
FlexWave™ Technology:
FlexWave™ lets you create a true 7.1.4 Dolby Atmos surround sound experience with wireless flexibility. You can place the 4 surround speakers anywhere you like. FlexWave™ will automatically identify their positions, optimize the sound field, and allow you to easily adjust to the perfect listening spot.
To enjoy FlexWave™ technology, simply go to: All Settings > Display & Sound > Sound > FlexWave.
Setup Guide: Complete Wireless Surround Tutorial
❓ Your Questions Answered
We've analyzed every comment and question from our Kickstarter and Facebook community. Here are the most common concerns—with honest, transparent answers:
1. Recommended Throw Distances and Screen Sizes
2. Troubleshooting Projector Lag Issues
3. How to Upgrade the Firmware on X1 Pro?
4. Nebula Connect App Function Guide
5. Nebula Projector 3D Feature Guide
6. What Are the Small L‑Shaped Rubber Pieces with the Lock Icon?
7. What Picture Modes does Nebula X1 Pro offer?
9. Can I Use an Ethernet Connection?
10. How Long Is the Speaker's Battery Life?
11. Can Nebula X1 Pro be Connected to an external 7.1.4 Sound System?
12. Nebula X1 / X1 Pro Liquid‑Cooling System Maintenance and Service Life
13. Why Is There No Surround Sound from External Devices? Unlock Nebula X1 Pro
Full FAQ Library:
https://support.seenebula.com/s/product/a08e200000CMHpoAAH/nebula-x1-pro
Essential Setup Videos
Don't miss these official video tutorials; they'll save you hours of trial and error:
Full Video Library:
https://support.seenebula.com/s/product/a08e200000CMHpoAAH/nebula-x1-pro
Need More Help? We're Here for You
Register Your Device (Important!)
Unlock your 2-year official warranty and get priority support:
1. Download the Nebula Connect App (iOS / Android)
2. Create an account or log in
3. Scan your device's QR code or enter the serial number
4. Activate your e-warranty card
Learn More: E-Warranty Setup Guide
Benefits of Registering:
• ✅ Priority technical support
• ✅ Faster RMA processing if needed
• ✅ Exclusive firmware update notifications
• ✅ Early access to new features
Contact Support
Our team is ready to help with any questions or issues:
Email Support
Email: service@soundcore.com or simply reply to this email
Response Time: 24 hours (weekdays)
For faster service, include:
• Your Kickstarter backer number
• Device serial number (if it's a technical issue)
• Clear description of the problem
• Photos or videos (if applicable)
Phone Support
Live Chat
Click the chat button in the bottom right corner of our support site:
https://support.seenebula.com
A Personal Note from the Product Manager
Dear Backer,
I want to personally thank you for your patience and trust throughout this journey. Launching a Kickstarter product is never easy, and there have been challenges along the way.
Here's what I want you to know:
1. We're listening. Every comment on Kickstarter and Facebook is read, analyzed, and considered. This email is a direct result of your feedback—we saw your questions and concerns, and we're addressing them head-on.
2. We're improving. The Android 14 update, the enhanced support documentation, the clearer communication about shipping—these are all direct responses to what you've told us.
3. We're committed. This isn't a "ship and forget" product. We're in this for the long haul—firmware updates, feature additions, and ongoing support.
4. We're grateful. Your early belief in X1 Pro made this product possible. You're not just customers, you're part of the Nebula family.
X1 Pro represents our vision for the future of portable projection—combining professional-grade performance with the freedom to enjoy content anywhere. We hope it brings you countless hours of joy, whether that's family movie nights, outdoor parties with friends, gaming marathons, or professional presentations.
If you ever have questions, concerns, or just want to share your experience, please don't hesitate to reach out. We're here for you.
Enjoy every moment!
Best regards,
The Nebula X1 Pro Product Team
