Eufy Genie_Manual

eufy Warranty Policy

Can I change the registration email address of eufy app?

How to delete your eufy Clean account?

Introduction to New eufy App

eufy US Official Website Order FAQ

eufy UK Official Website Order FAQ (For UK only)

The Differences Between eufySecurity, eufy Clean, and EufyLife Apps

How to update my password for the eufy Clean app?

Payments & Vouchers FAQ

Can't find devices?

eufy App Beta Test Install & Rollback & Feedback FAQ

Q&A for eufy Genie

How to Update Firmware of Eufy Genie?

The lowest versions of iOS and Android that Eufy app work with

In order to continue enhancing user experience and bringing more features to the app, eufy has redesigned one of its apps called the eufy Clean app (previously known as EufyHome) for users to download on compatible smartphones and tablets.

 <img height="119" src="https://lh4.googleusercontent.com/7fjI-FgvPrDK9GIGpfr1LpvtUD33jvcqDbuuDbuCN8os-BVjdcsB6pCN5rgTFOT6p7FuF_BpXhXkEGOtguQ6rAixUJR6giroVZCLhjSQFegZJ86ZCqFfMf_jcDcgFvFj9k3HjoUeNZLYF28TWpwspiU" width="250"></img>

About the eufy Clean App

The eufy Clean app is designed to work with the following products.

<ul><li style="list-style-type: disc;">Robotic Vacuums (RoboVac WiFi models)</li><li style="list-style-type: disc;">Smart Bulbs</li><li style="list-style-type: disc;">Smart Plugs</li><li style="list-style-type: disc;">Smart Switches</li><li style="list-style-type: disc;">eufy Genie</li></ul>
 

Download the eufy Clean App

Simply download the eufy Clean app from the App Store (iOS devices) or Google Play (Android devices) and start setting up compatible eufy products that work with the app on your 2.4GHz WiFi network!

 <img class="" height="93" src="https://lh5.googleusercontent.com/I0dvT5oBsewO_5jthq3ofyFzRr7D4bWvzq_i-zDK_mDzrtBbPe8k17s2FbEKNRE6lqbwFM7LvnsT5eay97NUxNSOmgPCv8YE5FN8h-bjReTwkobqOn0NCR34aZx_ni5BQVuF650jSE36m2_0a9VoEpI" style="width: 91.9907px;height: 110.995px;" width="77"></img>

iOS Devices

<ul><li style="list-style-type: disc;"><a href="https://apps.apple.com/us/app/eufyhome/id1229100262?platform=iphone" style="text-decoration: none;" target="_blank">App Store</a></li><li style="list-style-type: disc;">Requires iOS 10.0 or newer.</li></ul>

Android Devices

<ul><li style="list-style-type: disc;"><a href="https://play.google.com/store/apps/details?id=com.eufylife.smarthome&amp;hl=en_US&amp;gl=US" style="text-decoration: none;" target="_blank">Google Play</a></li><li style="list-style-type: disc;">Requires Android OS 5.0 or newer.</li></ul>
 

eufy Clean App FAQ

1. Is the eufy Clean app free?

Yes! It is absolutely free to download and use the eufy Clean app.
 

2. Are eufy Clean and EufyHome apps the same? Which app do I need to download?

The eufy Clean app is a redesigned app that was previously known as the EufyHome app. It is the same app with a new name!
 

3. Is there a Windows or Kindle Fire version of the eufy Clean app?

No. Currently, the eufy Clean app does not support Windows phones and tablets or Amazon Kindle Fire tablets.
 

4. If I would like to connect my eufy RoboVac (WiFi model) to my Alexa device, what is the name of the skill that I will need to enable?

In order to connect your compatible RoboVac model to your Alexa device, please enable the “eufy Clean (EufyHome) - RoboVac” skill in the Amazon Alexa app.
 

If you have further questions regarding the eufy Clean app, please contact <a href="https://support.eufylife.com/s/contact-us" style="text-decoration: none;" target="_blank">eufy support engineers</a> for assistance.



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Introducing the eufy Clean App

Eufy Genie

How To Sep Up Eufy Genie (Android)

How To Set Up Eufy Genie (iOS)

Nebula

{"EN":"Log in to view more information."}

{"EN":"Log in to view your service history."}

{"DE":"Suchen","EN":"Search","FR":"Recherche"}

{"DE":"E-Mail","EN":"Email","FR":"E-mail"}

{"DE":"Antragsdatum","EN":"Application date","FR":"Date de la demande"}

{"DE":"Zurücksetzen","EN":"Reset","FR":"Réinitialiser"}

{"DE":"Erfahren Sie mehr","EN":"Learn More","FR":"En savoir plus"}

{"DE":"Kontaktieren Sie uns","EN":"Contact us","FR":"Contactez-nous"}

{"DE":"Zurückziehen","EN":"Retract","FR":"Rétracter"}

{"DE":"Bestellnummer","EN":"Order Number","FR":"Numéro de commande"}

{"EN":"Refund will be issued to the original payment method"}

{"DE":"Erweitern","EN":"Expand","FR":"Développer"}

{"DE":"Kopieren","EN":"Copy","FR":"Copier"}

{"DE":"Selbstbedienung","EN":"Self-Service","FR":"Auto-assistance"}

{"DE":"Ihre Bestellungen","EN":"Your Orders","FR":"Vos commandes"}

{"DE":"Verfolgen Sie Ihre Bestellung","EN":"Track Your Order","FR":"Suivez votre commande"}

{"DE":"Sendungsnummer","EN":"Tracking Number","FR":"Numéro de suivi"}

{"DE":"Bestätigungscode","EN":"Verification Code","FR":"Code de vérification"}

{"DE":"Verfolgen","EN":"Track","FR":"Suivre"}

{"DE":"Versandt","EN":"Shipped","FR":"Expédié"}

{"DE":"Nicht versandt","EN":"Unshipped","FR":"Non expédié"}

{"EN":"These are your orders from our official website."}

{"DE":"Brauchen Sie Hilfe?","EN":"Need Help?","FR":"Besoin d’aide ?"}

{"EN":"Verify your devices warranty coverage."}

{"EN":"Find troubleshooting guides and solutions."}

{"EN":"Please specify the type of service you require."}

{"EN":"We will notify you when it has been sent"}

{"DE":"Kopiert","EN":"Copied","FR":"Copié"}

{"EN":"Learn more about our contact information"}