Thank you for supporting our product. 

Q: Why does Wi-Fi setup keep failing?

A:Wi-Fi hiccups are common — let's fix them together:

1. Can't find your Wi-Fi? Tap "Retry" to scan again

2. Double-check the password — it's case-sensitive, so watch those capital letters

3. Check signal strength — you want at least 3 bars (-65dBm or better)

4. Router check — make sure AP Isolation is OFF and the network doesn't need a login page (like hotel Wi-Fi)

5. The restart trick — power cycle your router and try again

6. Use your phone's hotspot — as a quick test, try connecting via your phone's personal hotspot

If nothing works, reach out to our support team and share which steps you've tried!

If you have any other questions, please don't hesitate to contact Nebula Customer Support at service@soundcore.com  for further assistance.