Troubleshooting steps:

• Remove obstacles from the floor. Please ensure that the floor is clear of any obstacles that could obstruct the robot vacuum cleaner's cleaning path, such as toys, loose cables, clothing, or large debris.
• Check and clean the robot vacuum cleaner's sensors. Please power off the robot vacuum cleaner and flip it upside down to locate its sensors. Simply use a soft, dry cloth to gently wipe the sensors clean of any dust or debris.
• Inspect and clean the robot vacuum cleaner's wheels. Please examine the wheels for any entangled hair or debris that could potentially cause the robot vacuum cleaner to become stuck. Carefully remove any obstructions from the wheels and ensure they can rotate freely.
• Evaluate the cleaning area. Please check if the robot vacuum cleaner is experiencing any difficulties with specific types of flooring, furniture, or thresholds. For example, the robot vacuum cleaner may struggle with dark-colored carpets, long-fringe rugs, or high thresholds. If possible, please set No-go zones using the eufy Clean app to block off these areas.
• Please refer to the following images on how to set a new No-go zone:

• Update the robot vacuum cleaner's firmware version. Please make sure your robot vacuum cleaner has the latest firmware version installed to ensure its optimal cleaning performance.
• Check for any potential physical damage. Please inspect the robot vacuum cleaner for any visible signs of damage that could cause the robot vacuum cleaner to become stuck.

If you have any needs or want to proceed with a warranty claim, you can contact us for further assistance.