<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Thank you for supporting our product. 
 
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<h3 dir="ltr" style="line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 4pt;"><span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 600;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Q: How do I upload device logs to help troubleshoot issues?</h3>
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">A:Helping our tech team troubleshoot is easier than you think — it&#39;s like a secret handshake:
 
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">1. Go to your SpaceFlow detail page in the app
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">2. Tap the SN serial number 7 times consecutively (yes, seven!)
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">3. The system automatically uploads the last 7 days of app and device logs
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">4. Wait for the success notification before closing the app
 
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Pro tip: You&#39;ll feel like a hacker tapping 7 times — but it works!
<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: bold;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><img style="margin-left: 0px;margin-top: 0px;" src="https://salesforce-knowledge.s3.us-west-2.amazonaws.com/knowledge/ka0e20000009yzRAAQ/images/image_1778223265087_ca1d73029e4048.png" width="443" height="885"></img>
<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><img style="margin-left: 0px;margin-top: 0px;" src="https://salesforce-knowledge.s3.us-west-2.amazonaws.com/knowledge/ka0e20000009yzRAAQ/images/image_1778223265094_456fea1874a458.png" width="497" height="837"></img>
<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><img style="margin-left: 0px;margin-top: 0px;" src="https://salesforce-knowledge.s3.us-west-2.amazonaws.com/knowledge/ka0e20000009yzRAAQ/images/image_1778223265096_8d3e03b4390028.png" width="464" height="893"></img>
 
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<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">If you have any other questions, please don&#39;t hesitate to contact Nebula Customer Support at <a style="text-decoration: none;" href="mailto:service@soundcore.com" target="_blank"><span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">service@soundcore.com</a><span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">  for further assistance.