<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Thank you for supporting our product. 
 
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<h3 dir="ltr" style="line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 4pt;"><span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 600;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Q: How do I perform a factory reset on SpaceFlow?</h3>
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">A:Here&#39;s how to wipe your SpaceFlow clean and start fresh:
 
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">1. In the app, go to Device Settings &gt; About Device &gt; Factory Reset
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">2. Confirm twice in the pop-up dialogs (we ask twice to be sure!)
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">3. Wait for your SpaceFlow to erase all data
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">4. The app will automatically unpair from your SpaceFlow
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">5. After reset, you&#39;ll need to re-pair and reconfigure Wi-Fi
 
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">It&#39;s like a brand-new setup!
<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: bold;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><img style="margin-left: 0px;margin-top: 0px;" src="https://salesforce-knowledge.s3.us-west-2.amazonaws.com/knowledge/ka0e20000009zU5AAI/images/image_1778225245706_fb357a4cb0b3d8.png" width="443" height="885"></img>
<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: bold;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;"><img style="margin-left: 0px;margin-top: 0px;" src="https://salesforce-knowledge.s3.us-west-2.amazonaws.com/knowledge/ka0e20000009zU5AAI/images/image_1778225245719_6ad7a44b4aa5f.png" width="540" height="1048"></img>
 
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<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">If you have any other questions, please don&#39;t hesitate to contact Nebula Customer Support at <a style="text-decoration: none;" href="mailto:service@soundcore.com" target="_blank"><span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">service@soundcore.com</a><span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">  for further assistance.