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Failed to Add eufy 2K Battery Doorbell in eufySecurity App

If your 2K battery doorbell failed to add to the eufySecurity app during the setup process, please follow the troubleshooting steps listed below.

Preparation Before Setting Up the 2K Battery Doorbell

1. Make sure the 2K battery doorbell has power and its LED indicator ring has a blue light. If not, please use the provided Micro-USB charging cable to charge the battery doorbell, or connect the battery doorbell to a 9V/2A, 5V/2A, or 5V/1A USB charger. It usually takes approximately 4 to 6 hours to fully charge the battery doorbell from 0% to 100%. Make sure the power outlet has power first.

2. Make sure you set up the HomeBase 2 in the eufySecurity app before you set up the battery doorbell. Follow the instructions here: Setting Up Your 2K Battery Doorbell in eufySecurity App.

If the HomeBase 2 failed to add in the eufySecurity app, please try the troubleshooting steps listed here.

3. Make sure your smartphone is connected to the same WiFi router that the HomeBase 2 is connected to.

Note: The WiFi name displayed on your smartphone's WiFi settings should be the same as the WiFi of your router.

4. Please remove the plastic film on the battery doorbell.

5. If you have added the doorbell under HomeBase, but there is an offline issue and you cannot reconnect the doorbell again or add a new device, please restart the HomeBase and reconnect it again.

Open the eufySecurity App to Add 2K Battery Doorbell

1. When you open the eufySecurity app:

Please make sure you have downloaded the latest version of the eufySecurity app. You can download it via Google Play (Android) or App Store (iOS). eufySecurity app is compatible with Android OS (5.0+) and iOS (11+) phones and tablets. Learn more about eufySecurity App.

2. When you select the device to begin the setup process:

Please make sure you have selected the correct device. You can find the device model information on the back of the battery doorbell.

For example, when you set up a battery doorbell, please select "Battery Doorbell" when you add the device to the app.

3. When you scan the QR code on the back of the doorbell but it fails to recognize the device, please try the following tips:

Scan the QR code in an environment with bright light.
Manually input the code.

4. When you press the SYNC button on the 2K battery doorbell for 2 seconds but fail to hear a beeping sound, please try the following tips:

Press and hold the SYNC button on the doorbell for at least 2 seconds until the LED indicator flashes blue.

If the doorbell still does not emit a beeping sound after you have pressed the SYNC button for more than 2 seconds, try to first charge the battery doorbell for 30 minutes, then press the SYNC button on the battery doorbell 5 times in 3 seconds until you hear two beeps to restart the battery doorbell. Afterward, please try the pairing process again.

5. When HomeBase 2 broadcasts the sound tip of pairing request:

Please make sure you have pressed and held the SYNC button on the doorbell for 2 seconds and you can hear a short beep.

Make sure you place the doorbell near the HomeBase 2 at about one meter away from the HomeBase 2.

Check if the LED indicator light on your HomeBase 2 turns from red to blue, please make sure the HomeBase 2 is online.

Make sure the HomeBase 2 emits a sound wave.
Ensure that the environment is free from loud noises.
The doorbell will emit a beeping sound when it is successfully connected.
If the above tips do not help, please retry by pressing the SYNC button on the doorbell 5 times in 3 seconds until you hear two beeps to restart the doorbell and unplug/replug the HomeBase 2 to restart it.

Contact eufy Support for More Help

If the above instructions cannot resolve your issue, please email us for further assistance. It would be greatly appreciated if you could provide the following information for the eufy support team to quickly resolve the issue.

Send us a video showing the steps taken when pairing the Doorbell.

Upload App log via eufySecurity app by selecting the three-lined menu icon located at the top left corner of the app > About > Upload Log > App Logs and Device Logs; If the 'Upload Log' is not visible, please follow: Three-Lined Menu > About > Tap the "eufy logo" for five times and choose "App log".