<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Thank you for supporting our product. 
 
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<h3 dir="ltr" style="line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 4pt;"><span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 600;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Q: Can I still use an older version of the app?</h3>
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">A:We recommend always keeping your app up to date for the best experience. If a version mismatch happens:
 
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">• The app will show a prompt asking you to upgrade
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">• Some firmware updates may require a minimum app version
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">• Using an outdated version might cause certain features to stop working
 
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Stay current — it only takes a tap!
 
 
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<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">If you have any other questions, please don&#39;t hesitate to contact Nebula Customer Support at <a style="text-decoration: none;" href="mailto:service@soundcore.com" target="_blank"><span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">service@soundcore.com</a><span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">  for further assistance.