<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Thank you for supporting our product. 
 
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<h3 dir="ltr" style="line-height: 1.7999999999999998;margin-top: 0pt;margin-bottom: 4pt;"><span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 600;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">Q: Can I disconnect during a firmware update?</h3>
<span style="font-size: 12pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #000000;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">A:It&#39;s best to stay connected throughout the entire update. Disconnecting mid-update could interrupt the process and cause issues. Think of it like updating your phone — best to let it finish! 
 
 
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<span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">If you have any other questions, please don&#39;t hesitate to contact Nebula Customer Support at <a style="text-decoration: none;" href="mailto:service@soundcore.com" target="_blank"><span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">service@soundcore.com</a><span style="font-size: 13.999999999999998pt;font-family: &#39;Open Sans&#39;,sans-serif;color: #101828;background-color: transparent;font-weight: 400;font-style: normal;font-variant: normal;text-decoration: none;vertical-align: baseline;">  for further assistance.